Terms & Conditions
General Terms & Conditions
Effective Date: June 30, 2026
These General Terms & Conditions (“Terms”) govern your access to and use of the website located at sustainable-pkg.com (the “Website”), as well as any products, services, consulting, sourcing, content, and other offerings provided by Sustainable Packaging Inc. (“Sustainable Packaging,” “Company,” “we,” “our,” or “us”).
By accessing or using the Website, requesting a quotation, purchasing products or services, or otherwise engaging with Sustainable Packaging, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not use our Website or Services.
1. Use of the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms. You may not:
Use the Website in violation of any applicable law or regulation
Attempt to gain unauthorized access to our systems or networks
Upload or transmit viruses, malware, or harmful code
Interfere with the security or functionality of the Website
Copy, reproduce, or exploit Website content without permission
Use automated tools, bots, or scraping technologies without authorization
We may suspend or terminate access for violations of these Terms.
2. Products and Services
Sustainable Packaging provides sustainable packaging products, custom packaging solutions, sourcing, consulting, supplier connections, educational resources, and related services.
All descriptions, specifications, and product information are provided for general informational purposes and may change without notice.
We may modify, discontinue, or replace any product or service at any time.
3. Quotes and Orders
All quotations are non-binding unless expressly stated otherwise.
No order is accepted until confirmed in writing by Sustainable Packaging or shipment occurs.
We may reject or cancel any order for any reason, including pricing errors, availability issues, credit concerns, or suspected fraud.
4. Pricing
Prices may change without notice unless confirmed in writing.
Prices do not include taxes, shipping, customs duties, brokerage fees, or other government charges unless stated.
Customers are responsible for all applicable charges.
5. Payment Terms
Payment terms are shown on the applicable quotation or invoice.
Late payments may incur interest at the maximum rate allowed by law.
We may suspend services or shipments until balances are paid.
6. Shipping and Delivery
Delivery dates are estimates only.
We are not responsible for delays caused by carriers, customs, weather, suppliers, labor issues, or other events beyond our control.
Risk of loss passes to the customer upon delivery to the carrier unless otherwise agreed.
7. Inspection and Acceptance
Customers must inspect products upon delivery.
Claims for shortages, damage, or defects must be submitted in writing within ten (10) business days.
Failure to notify within this period constitutes acceptance.
8. Returns
Returns require prior written authorization.
Custom, printed, or special-order products are generally non-returnable unless defective.
Approved returns may be subject to restocking fees.
9. Product Information and Sustainability Claims
We strive to provide accurate product and sustainability information, including recycled content, recyclability, compostability, and certifications.
However, such information is based on third-party supplier data and may vary by jurisdiction.
We do not guarantee regulatory compliance in all regions.
Customers are responsible for verifying product suitability and compliance.
10. Customer-Supplied Materials
Customers retain ownership of all artwork, trademarks, and materials provided.
By submitting materials, customers confirm they have the rights to use them.
Customers agree to indemnify Sustainable Packaging for claims arising from such materials.
11. Intellectual Property
All Website content, including text, images, logos, product data, and designs, is owned by Sustainable Packaging Inc. or its licensors.
No content may be copied, reproduced, or distributed without written permission.
12. Third-Party Products
Some products may be supplied by third parties.
We do not provide additional warranties beyond those offered by the manufacturer unless stated in writing.
13. Disclaimer of Warranties
All products, services, and Website content are provided “AS IS” and “AS AVAILABLE.”
We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.
We do not guarantee uninterrupted or error-free operation of the Website.
14. Limitation of Liability
We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits or business interruption.
Our total liability shall not exceed the amount paid for the product or service giving rise to the claim.
15. Indemnification
You agree to indemnify and hold harmless Sustainable Packaging Inc. and its affiliates from claims arising out of:
Your use of the Website or Services
Your violation of these Terms
Your violation of law
Your misuse of products
Your infringement of third-party rights
16. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, supply chain disruptions, labor issues, government actions, or cyber incidents.
17. Privacy
Your use of the Website is subject to our Privacy Policy.
18. Termination
We may suspend or terminate access to the Website or Services at any time if we believe these Terms have been violated or to protect our business or users.
19. Changes to These Terms
We may update these Terms at any time. Continued use of the Website or Services means you accept the updated Terms.
20. Severability
If any provision is found unenforceable, the remaining provisions will remain in effect.
21. Entire Agreement
These Terms, together with our Privacy Policy and any written agreements, constitute the entire agreement between you and Sustainable Packaging Inc.
22. Contact Information
Sustainable Packaging Inc.
Website: sustainable-pkg.com
Email: [email protected]